سياسة الخصوصية

Who Are We? Welcome to Arabic Sofa. This Privacy Policy applies to the Arabic Sofa website (https://arabicsofa.com) and explains how we collect, use, and protect your personal information when you visit our site, use our services, or make a purchase. Your privacy and security are our top priorities. By using our website, you agree to the collection and use of information in accordance with this policy.

What Personal Data We Collect To provide you with the best possible shopping experience and successfully fulfill your orders, we collect the following types of personally identifiable information:

  • Contact Information: Name, Email Address, Phone Number.

  • Shipping & Billing Information: Delivery Address, Billing Address, Company Name (Optional), Postcode, City, Country.

  • Device & Browsing Data: IP address, browser type, time zone, and interactions with our website (e.g., products viewed, items added to the cart). (Please note: All payment transactions are processed through secure, encrypted third-party payment gateways. We do not store your credit card details on our servers.)

Why We Collect Your Data We use your personal information for the following specific purposes:

  • To process and fulfill your orders, including arranging shipping via our partners (DHL, FedEx, UPS).

  • To communicate with you regarding your order status, tracking updates, and customer support inquiries.

  • To optimize our website interface and improve user experience.

  • To prevent fraud and ensure the security of our store.

  • To send you promotional emails about new products or special offers (only if you have opted-in, and you can unsubscribe at any time).

How We Share Your Information We respect your privacy. We do not and will never sell your personal data to third parties. We only share your information with trusted third-party service providers strictly necessary to operate our business, such as:

  • E-commerce Platform: Our store is hosted on Shopify Inc., which securely stores your data to run our online store.

  • Logistics Partners: We share your shipping details with carriers (DHL, FedEx, UPS) solely for the purpose of delivering your order.

  • Payment Processors: To process your transactions securely.

Cookies and Tracking We use cookies to enhance your browsing experience. Cookies help us remember your login session, keep track of items in your shopping cart, and analyze site traffic to improve our services.

  • You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website (such as the ability to complete a checkout).

Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you create an account, your profile information will be securely stored. You can edit your account details at any time.

Your Rights Over Your Data (GDPR & CCPA Compliance) Depending on your location, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to any inaccurate data.

  • Request the deletion of your personal data ("Right to be Forgotten").

  • Opt-out of marketing communications at any time.

Contact Us If you have any questions about this Privacy Policy, wish to exercise your data rights, or need further assistance, please contact us at: Email: info@arabicsofa.com