Personal Data Protection Notice (KVKK)

Last updated: November 11, 2026

This Personal Data Protection Notice ("Notice") is provided by TURKEX TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ, the owner and operator of the Arabic Sofa brand (the "Data Controller", "we", "us") pursuant to Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") and the Communiqué on Principles and Procedures to be Followed in Fulfilment of the Obligation to Inform. It explains how we process the personal data of our customers, website visitors and other persons who contact us through arabicsofa.com (the "Website").

1. Data Controller

TURKEX TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Arabic Sofa)
Address: Mehmet Akif Mah. Bahariye Cad. No: 161 İç Kapı No: 10, Küçükçekmece / İstanbul, Türkiye
Tax Office: Halkalı
Website: arabicsofa.com
E-mail: hello@arabicsofa.com

2. Personal Data We Process

Identity data: name, surname.
Contact data: e-mail address, phone number, delivery and billing address.
Customer transaction data: order details, order history, products viewed or added to cart, return and refund requests, correspondence with customer support.
Financial data: payment amount and status. Card details are processed directly by our payment providers and are not stored by us.
Transaction security data: IP address, device and browser information, log records.
Marketing data: cookie data, shopping preferences, e-mail/SMS subscription and campaign interaction records.
Visual and audio data: photos or videos you send us (for example for a damage claim or a custom order).

3. Purposes of Processing

Concluding and performing the distance sales contract; receiving, producing, shipping and delivering your order;
Processing payments, issuing invoices and fulfilling legal, tax and accounting obligations;
Managing returns, refunds, exchanges, warranty and damage claims;
Providing customer support and answering your requests and complaints;
Ensuring the security of the Website, preventing fraud and misuse;
Analyzing and improving the Website and our products;
With your explicit consent: sending commercial electronic messages (e-mail, SMS, WhatsApp), personalized advertising and analytics/marketing cookies;
Responding to requests from authorized public institutions and exercising our legal rights.

4. Legal Grounds and Method of Collection

Your personal data is collected electronically through the Website, checkout pages, contact and quote forms, live chat, e-mail, WhatsApp, social media accounts and cookies. It is processed on the following legal grounds under Article 5 of KVKK:

It is necessary for the establishment or performance of a contract (Art. 5(2)(c));
It is necessary for compliance with a legal obligation of the Data Controller (Art. 5(2)(ç));
It is necessary for the establishment, exercise or protection of a right (Art. 5(2)(e));
It is necessary for the legitimate interests of the Data Controller, provided that your fundamental rights and freedoms are not harmed (Art. 5(2)(f));
Your explicit consent (Art. 5(1)) — for marketing communications, non-essential cookies and transfers abroad where no other legal ground applies.

5. Transfer of Personal Data

Your personal data may be shared, only to the extent necessary for the purposes above, with:

Service providers: e-commerce infrastructure and hosting (Shopify), payment service providers, shipping and courier companies (DHL, FedEx, UPS), customer support and communication tools (Intercom, Klaviyo), analytics and advertising partners (Google, Meta, TikTok, Microsoft Clarity);
Business partners: accountants, auditors and legal advisors;
Authorized public institutions and organizations: where required by law.

Since some of these service providers have servers located outside Türkiye (for example in the USA or the EU), your personal data may be transferred abroad in accordance with Article 9 of KVKK, on the basis of appropriate safeguards (such as standard contracts notified to the Personal Data Protection Authority) or, where required, your explicit consent.

6. Retention Period

Personal data is retained for as long as required by the applicable legislation (for example, up to 10 years for commercial and tax records) or as long as necessary for the purpose of processing, and is then deleted, destroyed or anonymized.

7. Your Rights Under Article 11 of KVKK

You have the right to:

learn whether your personal data is processed;
request information if your personal data has been processed;
learn the purpose of processing and whether it is used in line with that purpose;
know the third parties, in Türkiye or abroad, to whom your personal data is transferred;
request the correction of incomplete or inaccurate data;
request the deletion or destruction of your personal data under the conditions set out in Article 7 of KVKK;
request that the correction, deletion or destruction be notified to third parties to whom the data was transferred;
object to a result against you arising from the analysis of your data exclusively through automated systems;
claim compensation for damages arising from the unlawful processing of your personal data.

8. How to Apply

You can submit your requests in writing to the Data Controller address above, or by e-mail to hello@arabicsofa.com with the subject line "KVKK Request", in accordance with the Communiqué on the Principles and Procedures for Application to the Data Controller. Your application should include your name, surname, signature (for written applications), T.R. identity number (for Turkish citizens) or nationality and passport/ID number (for foreigners), address, e-mail or phone number, and a clear description of your request.

We will respond to your request free of charge within 30 days at the latest. If the response requires an additional cost, a fee may be charged in accordance with the tariff set by the Personal Data Protection Board.

Data Subject Application Form

Please copy the form below, fill it in and send it to hello@arabicsofa.com (subject: "KVKK Request") or by post to our address above.

Name and surname
T.R. identity no. (Turkish citizens) / Nationality and passport no. (foreigners)
Address
E-mail / Phone
Your relationship with us (customer, visitor, business partner, other)
Order number (if any)
Your request (which right under Article 11 you wish to exercise, with details)
Preferred response method (e-mail / post)
Date and signature

We may ask for additional information to verify your identity before responding to your request.

9. Cookies

For information on the cookies used on the Website and how to manage them, please see our Cookie Policy.

10. Changes

We may update this Notice when necessary. The current version is always published on this page.

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